Buyer Protection Policy
See how listing details, payment confirmation, delivery records, support, and disputes work together.
Before purchase
Approved products show price, seller, delivery type, rating, and key terms. Verified badges identify approved sellers, not guaranteed outcomes. Review the listing and seller policy before paying.
Protected payment
Hosted card and PayPal payments are confirmed server-side. Bank, crypto, and manual methods require staff approval before delivery. Ysello never asks you to send passwords or full payment credentials in messages.
Delivery and evidence
Downloads use authenticated or expiring links with count limits. Services use an order chat that preserves the delivery record. Confirmation emails and invoices are generated after successful payment.
When something goes wrong
Open an order-linked ticket, refund request, or dispute. Keep communication and files in Ysello so support can review the evidence. Outcomes may include repair, replacement, partial refund, full refund, or denial.